The 2020 Subaru Love Promise Customer and Community Commitment Award

We've been nationally recognized for our dedication to our customers, our community, and the Subaru Love Promise.

We're honored to receive the 2020 Subaru Love Promise Customer and Community Commitment Award. This award nationally recognizes elite Subaru retailers who provide an exceptional customer experience at every interaction with Subaru. These retailers have also demonstrated an outstanding commitment to supporting passions and causes in their local communities in important areas such as the environment, community, health, education, and pets.

The 2020 Subaru Love Promise Customer and Community Commitment Award

What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

Subaru Loves Pets

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Subaru Loves the Earth

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Subaru Loves Learning

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Subaru Loves to Help

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Subaru Loves to Care

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Whether they live in our homes or in the wild, Subaru is committed to keeping all animals safe and healthy.

A partner since 2008, Subaru has donated close to $14 million to the ASPCA and helped support nearly 1,000 pet adoption events, resulting in more than 11,500 adoptions to date.


Loving the environment means more than loving the great outdoors. It means working to preserve it.

Over a decade ago, Subaru became the first U.S. auto manufacturer to become zero-landfill, and now, in collaboration with the National Park Service and the National Parks Conservation Association, Subaru is leveraging that same environmental expertise to help the National Parks reach zero-landfill too.


It’s our goal to make the pursuit of knowledge available to as many minds as possible.

Total donations to teachers: $92,233
Over 200 teachers adopted
More than 15,000 students impacts


In a perfect world, hunger would be history and hope would be commonplace. We believe a perfect world is possible.

Subaru and Meals on Wheels America worked together to make volunteering easier, by launching a tool called the Meals on Wheels Online Volunteer Drive.


We should all have a chance to lead a healthy life. We’re aiming to give as many people that chance as we can.

Subaru has donated more than $4.5 million dollars to
Make A Wish, helping to grant 610 wishes in the U.S.

 Subaru Love Promise Heart

Love Promise Stories from Benedict Subaru

Subaru and Benedict Subaru believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here


It is without a doubt that Benedict Subaru, for the second year in a row, has helped both pet owned dogs and cats and feral cats by choosing All Animals Matter for their 2018 Share the Love fundraiser event. By educating people about TNR (trap-neuter-release) and how it benefits the cats and the community, a cat colony's population stabilizes and there are no more kittens! This past year, the City of Norwich Common Council was going to "fine" people for feeding feral cats and basically starve the cats to death. With the funds that were raised from the Benedict Subaru STL event, All Animals Matter was able to TNR over 100 cats which is the humane approach for them. We are continuing to do this for cat colonies in Chenango and surrounding counties. We have recently assembled cat shelters for feral cats and placing them where necessary. Our communities are now receptive to helping with TNR and realize it is truly needed. Benedict Subaru President, Trip deCordova and his employees were incredible to work with during this event. I remember speaking with the entire sales specialist team about how I began All Animals Matter, Inc., and my dedication to helping animals, which has been a lifetime project. I felt that they really listened and were clearly very moved by the fact that the money raised would help reduce the pet overpopulation. I explained that due to the effectiveness of spay-neuter programs like ours, the number of dogs and cats that are euthanized in shelters has been declining in the U.S. in recent years. I reminded them that we also provide emergency medical treatment assistance to animals that are hit on the road and no owner to be found. That there are many unexpected emergency situations that require our help financially, like dogs getting into porcupine quills and pyrometra, which is a deadly infection of the uterus occurring in both unspayed dogs and cats. When the staff found out that we have a pet food bank that was low, one of the employees made a phone call to Southern Tier Pet Nutrition and had twenty, 100# bags of pet food available for the community from us. These are the kind of things that Benedict Subaru does for our beautiful community of Chenango County. With the average cost of a dog spay being $250 - $400 in our community and a cat spay $135-200, we can unfortunately go through money quickly. But we have teamed up with Delaware Valley Humane Society in a neighboring town and take a trip with 25-35 cats to Cortland, New York, once a month, where we can get any cat spayed or neutered for ten dollars. It takes a lot of organizing and time and a van (which was unfortunately "totaled" while on our last trip picking up cats) but we know that many kittens will not be born because of our efforts. It is our hope to make a change in our community by offering clinics like the one in Cortland in the near future. We realize that this will require a lot of financial help and volunteers, but everyone knows that spaying and neutering is the answer to the over population problem that exists. For me personally, it was a struggle to thank the Benedict Subaru staff who so diligently helped with our mission. To sit down and write a thank you to all of them, including sales manager, Paul Cirello, and of course, Trip deCordova, brought many tears to my eyes. I knew if it wasn't for them, we would not be able to provide financial assistance to so many needy animals. By helping the animals, we also helped the owners. I will be forever grateful to Trip and his employees for making this happen.

Above and Beyond!  –  Morgan R

I had just bought my used vehicle with a warranty. 2 weeks later it would not start after I got out of my doctor's appointment. I called Benedict Subaru immediately. They arranged for my car to be towed, looked at it that day, replaced the battery the next day, and charged me nothing! I was worried that I was not going to be able to get back on the road for my weekend trip to Rochester or my repair would not be covered, but Benedict Subaru went above and beyond! Thanks to Connie Miller and the service techs for getting the job done quickly and getting me back on the road in time for my weekend trip! I can't say thank you enough!

Unexpected Journey  –  Bob M

Here is my story, sad but true. On Tuesday, September 26th I was enroute to Vineland, New Jersey to visit relatives. I had intended to make this trip weeks before but my 2017 Outback needed a transmission replacement. Around 9 a.m. my vehicle broke down on Route 12 south, between Norwich and Greene. I was unable to drive it in ANY gear. A flatbed arrived and transported the car to your dealership. Upon arrival there I had the good fortune to meet your Service Consultant, Connie Miller, who quickly gathered all the necessary background information. She assured me that everything possible would be done in hopes that my travel plans not be interrupted. She then provided a rental car so I could continue on. On my return trip to Norwich I picked up my car with the newly installed transmission. My thanks to Connie for her professionalism and compassion. She is truly a dedicated employee, one that kept me informed of every step in the repair process. Please pass along my thanks to Connie and the Service Department staff!

Saved the day  –  Mary C

My tire had a leaking valve stem which I discovered 2 days before an important trip. I called Subaru on Mon and although it was the last week of the month, their busiest time, they promised to fit me in on Tues. Tues morning came along with a power failure, luckily that only lasted 20 min and with a ride over to my job while they worked my repair in. All was completed by 1:30 and another ride from my job over to pick up my car. Many thanks to Connie Miller and the repair service staff for a job quickly done and for the chauffeuring to and from my job! Oh and that important was to babysit my grandson for 2 days 125 miles away. Label me a satisfied customer!